Questions and issues regarding PLGrid Infrastructure should be reported via PLGrid Helpdesk platform.
Please describe your issue or question in detail.
Also, provide the following (if applicable):
There are two ways to report an issue or ask a question:
PLGrid web platform for issue and question reporting is:
To log in to Helpdesk Platform use the same login and password that you use for other PLGrid services (e.g. user portal, clusters etc).
Helpdesks interface allows users to report new issues or questions and view their existing cases (tickets).
In order to create a ticket go to the "Dodaj zgłoszenie" tab.
The illustration below shows a case creation form. It consists of the following fields.
In order to create a ticket click the green button "Dodaj zgłoszenie".
In order to view your tickets go to the "Moje zgłoszenia" tab.
The main view shows a list of cases reported by you. It contains "HD-number" links to your tickets.
After clicking on each link you will see its:
In this view you can communicate with the Helpdesk team by: