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• Helpdesk web interface: https://helpdesk.plgrid.pl - for registered PLGrid users,
• E-mail at helpdesk@plgrid.pl - for potential (unregistered) users. An e-mail sent to this address is registered as a ticket. After registering a ticket you will receive an automatic response.

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Helpdesk

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PLGrid web interface

https://helpdesk.plgrid.pl

To log in to Helpdesk Platform use the same login and password that you use for Portal other PLGrid (PLGrid registration/login credentialsservices (e.g. user portal, clusters etc).

Helpdesks interface allows users to report new issues or questions and view their existing cases (tickets).

Create a ticket

In order to create a ticket go to the "Dodaj zgłoszenie" tab.

The illustration below shows a case creation form. It consists of the following fields:.

1. Issue Description ("Treść") - please describe your question or issue in detail (see section Ways of question / issue reporting).
2. Resource Grant's ID
3. Attachment browser.

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1. Grant ID ("ID grantu") - provide grant ID if applicable (e.g. you have a problem with using resources or wish to renegotiate your grant).
2. Attachment ("Załącznik") - you can attach files (please attach your script/input files or error message screenshots).

In order to create a ticket click the green button "Dodaj zgłoszenie".

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View your tickets

In order to view your tickets go to the "Moje zgłoszenia" tab. 

The main view shows a list of reportscases reported by you. It contains linked "HD-number of report/ticket which follows to ticket's details, shortcut of description, status and last update.

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Ticket's details/ Report's details shows its history: reports description, comments, status, date of reporting and updates.

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" links to your tickets.

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After clicking on each link you will see its:

• issue description ("Treść zgłoszenia"),
• history ("Komentarze"),
• details ("Szczegóły") such as: status, last modification date and creation date,
• attachments ("Załączniki").

In this view you can communicate with the Helpdesk team by:

• adding a comment (green button "Dodaj komentarz") or
• adding an attachment (green button "Dodaj załącznik").