Basic information
Questions and issues regarding PLGrid Infrastructure should be reported via PLGrid Helpdesk platform.
Good practices in issue reporting
Please describe your issue or question with detail.
Also, provide the following (if applicable):
- application information (name, version),
- cluster where the problem occurs,
- scripts and inputs files you are using so that we can reproduce the problem,
- error message - copy it ot attach screenshots
Ways of question / issue reporting
There are two ways to report an issue or ask a question:
- Helpdesk web interface: https://helpdesk.plgrid.pl - for registered PLGrid users,
- E-mail at helpdesk@plgrid.pl - for potential (unregistered) users. An e-mail sent to this address is registered as a ticket. After registering a ticket you will receive an automatic response.
Reporting via Helpdesk PLGrid
Webservice platform for issue and question reporting:
To log in to Helpdesk Platform use the same login and password that you use for Portal PLGrid (PLGrid registration/login credentials).
Helpdesks interface allows users to report new issues and view their existing cases.
The illustration below shows a case creation form. It consists of the following fields:
- Issue Description ("Treść") - please describe your question or issue in detail (see section )
- Resource Grant's ID
- Attachment browser.
The main view shows list of reports. It contains linked HD- number of report/ticket which follows to ticket's details, shortcut of description, status and last update.
Ticket's details/ Report's details shows its history: reports description, comments, status, date of reporting and updates.
There is also an option to communicate with helpdesk expert: "Dodaj komentarz" (Answer or Add comment) or attachment browser.
Overview
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